//Issue tracking

Issue tracking

Track issues and tasks that need to be done or other things that someone has to take care of. See who of your employees is currently working on what and coordinate your team's cooperation. Deeply integrated into JFire, issues/tasks can be linked to invoices, persons or virtually every other entity in the system.

 

Always up to date

You can report and assigne issues to users. Add comments and keep track of the status. You can add arbitary attachments like documents or protocols to keep all the necessary data together. You can define deadlines to ensure that certain tasks will be fullfiled on time and also track the time spend on working on the task.

Links

You can link issues with a lot of data which is relevant for the task. Link e.g. the corresponding order in case of an customer complaint and directly open it. New links can also be easily added in case of specific needs.

//Change History

Every change of an issue is tracked, so that you can always see and follow the history of every issue. See who has changed what and when.

Workflow integration

The possible states of an issue is defined by a workflow or process. You can customize workflows to exactly match your scenarios and needs.