JFire as customer relationship management (CRM) system
With JFire you can organise all your customer and contact data. Combined with the trade module you have also access to the complete customer history (orders, invoices, ...). You can track all customer communication and create issues for it. Retrieve all necessary information of your customers and see their relations for optimizing your service and communication.
Customer master data
Manage the information of your customers. Add the information relevant to your business. In addition to the predefined person data, you can easily add new custom fields. Also the entered user data can be validated and extended with custom rules. The look and structure of the person data can also be customized either as standard per company or even on an user basis. Furthermore the search fields which should be displayed can be configured and adopted to the your custom needs.
JFire offers a flexible relation management between persons. You can manage branch offices, headquarters and contact persons of your customers. With this functionality you can always see the relevant data. You can also define own types of relations and see how people are connected with each other.
Service management can be done with the help of the issuetracking. Relate and link issues to customers or orders or any other data. You can assign them to your employees and control the status. Add attachments or comments to issues and define deadlines. Service calls or other correspondation can easily be tracked. Increase productivity and transparency by making use of the service management.
Reporting and analysis
JFire integrates a powerful reporting solution. There are already some predefined reports mainly for the trade sector, but you can also easily create your own reports and customize the design. With this functionality you can create e.g. trend analysis or other specific analysis, which will provide you with the exact information you need.
Telephone system integration
Integrated in the contact management is a telephone system interface. This allows you to directly call customers or contacts from the JFire application. At the moment we support the common Asterisk system.